A flavour of recent work:
Client: Princess Grace Hospital, part of the HCA private hospital group
Role: Programme Managing the creation and refurbishment of healthcare facilities
Scope: 20+ facilities related improvements, duration c7 months
Based at this central London private hospital and reporting to the CFO and CEO, I delivered a programme of works that created new or increased revenue streams (added facilities/upgraded functionality) as well as protecting existing revenues. This ranged from room refurbishment through to the complete renovation and expansion of the Intensive Care Unit. To deliver these changes I co-ordinated both the internal resources and 15+ external suppliers. I also carried out project management training and created a management portfolio overview (live and pending).
Client: Misys, Global Banking and Healthcare Software Company
Role: Implementing a Software-as-a-Service solution for complex sales commission process
Scope: Global sales commission process redesign, duration c13 months
Based at their global HQ and reporting to the Shared Services Financial Controller, I led this cross-functional, global project to improve the sales force reward mechanisms: (1) standardise and centralise sales commission processing, (2) help design and implement a new way of triggering commission payment, and (3) source and select an IT solution supplier. I used matrix management, consultants, third-party outsourcing, off-shoring to the US, India and the Philippines, as well and local in-country support.
Client: VYRE, Enterprise Content Management Software Company
Role: Creating new HR and Project Management processes
Scope: Process design/redesign assignments and training courses, spread over 6 months
Based at their global HQ and working with the CEO and CMO, I designed and delivered people process-orientated assignments: (1) a new appraisal system, (2) an upwards feedback mechanism, (3) Project Management, Customer Service and Constraints workshops.
Client: Diageo, Global Premier Drinks Company
Role: Programme Managing a global marketing procurement initiative
Scope: Global technology upgrade/migration, duration 10 monthsBased at their global HQ and reporting to the Advertising & Production Director, I delivered a series of content management and marketing projects that now form the core global marketing tool for almost all advertising and marketing collateral creation and use/reuse. I brought suppliers back to an achievable project plan, migrated the existing global content management portal solution, scoped software requirements, and delivered end user testing and quality monitoring.
Prior to ChangeNRJ I worked at Scottish Widows plc for 13 years:My career coincided with major changes in the life and pensions industry, with increasingly complex regulation, increasing consumer expectations and industry consolidation. Scottish Widows itself progressed from a 2-star service provider to an award-winning 5-star provider, demutualised and merged with LloydsTSB. My career also developed, from administration in Client Services, through a sponsored MBA, to the Strategy teams advising the CEO and Board.
Whilst in Client Services I developed and line-managed 8 teams (up to 30 FTE) delivering high volume, high quality administration of complex FSA regulated products. Once MBA qualified, I was successful in a number of strategic roles, initially in the post-merger change portfolio office (>£10m p.a.) and then the specialist strategy team where I was able to use more of my MBA and influencing skills to provide senior management with bespoke strategic decision support information and longer-range thinking. This included briefing the CEO on EU and UK legislative developments ahead of the Association of Business Insurers board meetings.And at Blink'n'Missit Visuals for 4 years:
I worked as a contractor in the emerging corporate video production market. Credits included adverts, internal communication videos, trade show videos, exhibitions and TV work.