Solution secret No 1: Control your workflow!
Key “Theory of Constraints” concepts:
Maximising Throughput
Elevate the constraint
Dangers of expediting and reprioritising
STOP EXPEDITING! I hear you asking “how can I possibly stop expediting or re-prioritising. I do it every day. How else would I get to my to-do list?”
Most of us will have been on time-management courses where we learn the importance of prioritisation, to-do lists and being extremely organised. Reading “The Goal” it becomes abundantly clear that there are limitations to doing this. Think of your workday as a process with tasks coming in, you dealing with them, and providing the service to the customer. If you use the Theory of Constraints, then terms such as bottlenecks and Herbies are great ways to understand what is really going on.
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